Return Policy
Please open all
merchandise immediately upon receiving your shipment and save all
original packaging until you inspect and check the contents for
damage. Do not return
any products without permission and a Return Authorization Number
(RAN) as per our return policy and details below. We guarantee you will receive
quality products as described within our website or printed
catalog. The
manufacturers of the products not manufactured by our company
directly often provide a manufacturer’s warranty. Please also note that our return
policy does contain a time period.
Receiving your
Merchandise:
Immediately and upon receiving your merchandise please check the
contents so that you can report any damage or related issues within
2 business days of the date of delivery. You must report any damage,
defect, or incorrectly delivered item within 2 days so that we can
take appropriate action together.
Incorrect or Wrong Item
Delivered: If you
should receive an incorrect product please notify us within 2
business days. We
will then issue a Return Authorization Number (RAN) and
instructions on how and where to return the product. Please do not ship any product
back without an RAN with your return instructions. The incorrect product(s)
contained in your order, if under $500.00 total, will be quickly
shipped to you to remedy the product(s) error and an RAN will be
issued instructing you on how the incorrect items can be
returned. We will pay
for the shipping and return shipping by standard method (*non
freight items only) for the return of the incorrect items by
standard ground delivery (non expedited shipping
method). If this is
required we will issue the request for return to the standard
carrier of our choice and provide you with the instructions for
such return. We will
not reimburse for shipping costs incurred by you if you should ship
back the item(s) without and RAM number or without
authorization. If
your order should exceed $500.00 total and have been incorrectly
shipped due to an error on our behalf you must first receive
instructions on the return process and an RAN. We will need to agree to these
instructions prior to reshipping the correct item(s). We will then pay for the
shipping by standard method (*non freight items only) for the
return shipping by standard ground delivery (non expedited
shipping). In both
cases we will pay for the standard ground delivery and return as
described above. It
is our goal to provide you with the products you intended to
receive and to serve you well.
If you ordered
the wrong product and you inadvertently ordered the wrong item
please see “I ordered the wrong product(s)” below.
Shipping Damage: If you products arrive to you
and the packaging is damaged you should refuse shipment if you
believe the contents to be damaged. If you should accept the
shipment you should note in writing on the shipping company’s proof
of delivery slip all damage in order to properly document this
damage. Following
receipt you should inspect the product(s) received and report any
damage immediately to the shipping company directly and within 2
days to our company.
If you have accepted the product and it is damaged you must notify
the carrier and keep all packaging. Depending on the delivery
location and how the item was shipped it may be necessary for you
to converse and work with the carrier for remedy. Most trucking companies will
only work with the receiving party. We will certainly help you in
this effort.
Please do not
ship the product back to us until we issue and RAN with
instructions on the return. We want to provide you with
damage free products as quickly as possible.
If you should
receive a damaged product(s) which is internally damaged please
contact us within 2 business days for proper return.
Defective Product: If within 30 days you determine
that you have a defective product please notify us within 30 days
of the date of delivery. Do Not ship the product back to
us prior to contacting us and receiving an RAN and
instructions.
We may have the
product tested at our expense, but we will ship a non defective
product and will inspect the returned product. If you choose to return the item
and do not allow us to replace the defective product then the
shipping costs for delivery and return will be charged to
you.
If you determine
your product is defective more than 30 days after delivery we ask
that you contact the manufacturer of the product for
remedy. We are the
supplier of most products and do not manufacture most
products. Following
your contact with the manufacturer, we will work with you and the
manufacturer to assist with this is needed. Whatever the manufacturer’s
policy is will determine how you proceed. We will not pay for shipping
costs for products handled through the manufacturer’s
warranty. We supply
products and to do not warranty products and after 30 days we leave
it up to the manufacturer.
Returns: Keep all original manufacturers’
packaging. We will
accept a return only in its original packaging and in unused and
undamaged condition.
It must be returned within 30 days. A RAN must be issued.
Products shipped
by freight will not be returned. This includes all “pallet
products” or products that generally ship by freight or truck other
than common standard carriers such as UPS, USPS or FedEx.
The benefits of
lower prices that come with catalog or internet purchasing as well
as the convenience, shipping right to your door, etc., are of great
benefit to our customers. These methods do come with a
price and the inability to pick it up physically and look at
it. It is not easy or
convenient for either of us to return products. If you are not sure you are
getting exactly what you want or expect or if you are not certain
of the item then do not order it from us. Do not order from us please if
you think you will need to return something (i.e. Order two types
of a product with the idea that you will return the one that is not
correct). We want to
supply you with the correct item the first time.
Non Returnable
Items: Items that
may not be returned are any items that require shipping by freight
or truck other than standard carrier. This includes heavy and large
items typically on a pallet but not always. An example is Hot Rubber Crack
filler. This is not
returnable. No items
will be accepted for return after 30 days.
No special order
or personalized products will be returned. No special quoted products will
be accepted for return.
Returns if ordered incorrectly (“I
ordered the wrong product”): If you ordered the wrong
product and need to return the product it must meet the criteria
identified within this return policy. Please contact us within 2
business days so that we can issue a RAN and instructions for the
return.
Unfortunately, there are costs for shipping that will be incurred
by you to replace the item(s).
Return Authorization Number (RAN)
and Process:
Sometimes it is necessary to return a product and we have
established a process for this. We ship hundreds of products and
work with many manufacturers. Often the return of a product
will go back to the manufacturer and therefore it is very important
to have a process in place for a return. If a product is shipped to the
wrong location and a RAM was not first issued or if you refuse
delivery expenses are incurred for unnecessary shipping costs and
will be charged to your account. Products returned to manufacturers
without proper documentation sometimes are set aside further
delaying resolution.
Following this process allows a proper credit to be issued in a
timely manner. It
keeps our overhead down and reduces handling and translates into
lower priced items for our customers. We strive to make you happy and
will work hard to serve you. We want you to be a customer for
many years and look forward to this relationship. Therefore, by establishing this
process and many others within our business we improve our ability
to meet your expectations.
